Shipping Policy

After purchasing, orders are processed in 5-7 business days. You can expect to receive your items in 3-10 business days after processing.

  • Orders are not processed on weekends or holidays.
  • No address changes can be made once your order has been placed.  Please be sure to check that you have entered the correct address and included any extra information needed such as an apartment number.
  • Once your order is placed no cancellations can be made 
  • To prevent fraud, you're billing and shipping address must be the same. NO EXCEPTIONS 
  • We do not ship to P.O. Boxes: If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be canceled.

 

ROYAL QUEENS HAIR CO is not responsible for any lost items. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service and file a claim due their negligence. ROYAL QUEENS HAIR CO IS SOLELY RESPONSIBLE FOR PROCESSING AND FULFILLMENT OF YOUR ORDER

 

Shipping Insurance:

We take full responsibility for your products when they are in our care. The shipping courier is 100% responsible once your package is dispatched & we do not control the method in which your items are delivered.

International Shipping:

  • We offer international shipping to many countries worldwide.
  • Shipping rates will be calculated at checkout based on the destination country and package weight.
  • Please note that customers are responsible for any custom fees, taxes, or clearance charges that may be imposed by the destination country.
  • We are not responsible for any delays, customs fees, taxes, or clearance charges that may be imposed by the destination country.
  • International shipments may take longer to arrive due to customs processing times in the destination country.
  • We cannot guarantee delivery times for international shipments due to customs clearance procedures in different countries.
  • In the event of a lost or delayed package, please contact the carrier to file a claim.

 

ROYAL QUEENS HAIR CO is not responsible for packages after they have been shipped.

ROYAL QUEENS HAIR CO is not responsible for late shipments due to holidays, natural disasters, weather delays, or any courier delays.

If items have not been received, it can be located by using the tracking number or contacting your local post office.

If your package does not successfully deliver and is sent back to ROYAL QUEENS HAIR CO you are responsible for additional shipping fees, or a store credit/refund will be given to you to purchase a new order.

WE ARE NOT RESPONSIBLE FOR YOUR ORDER GOING TO THE WRONG ADDRESS. 

Extra verification will be required for some orders. We Will require identification to prove that the order was in fact made by the card/account owner. We will email or call you to send in the government issued ID needed to fulfill your order. 

Any fraudulent or potentially fraudulent orders will be cancelled immediately and reported to the FBI.

(MISDEMEANOR)  – theft over $50 

(FELONY)-  $500- $3,000

To ensure speedy delivery, we process orders daily, minus holidays and weekends. Therefore, order cannot to be altered or changed once your payment is verified and completed.

ROYAL QUEENS HAIR CO reserves the right at our discretion to make changes to prices, policies or sales at any given time. Please check our policies often for any changes.

To prevent credit card fraud, Some orders may require ID verification BEFORE the order is shipped. We may request additional information if your billing, banking or credit card information does not match with the information you have on file with the credit card processor. If you are a first time customer we will contact you to verify if you are the card holder. If your information is not verified within 48 hours we will refund you minus a 10% cancellation fee.