F.A.Q

What is RAW Hair?

Raw hair is 100% unprocessed human hair from one donor. All cuticles are intact and aligned in one direction. Raw hair comes in 3 natural textures: Wavy, Straight, and Curly. Since raw hair is in its most natural state each bundle is unique which means no two bundles are exactly the same. 

 

When will my hair ship?

After purchasing, orders are processed for 5 - 7 business days. You can expect to receive your items in 3-10 business days after processing. For more information visit our Shipping and Returns page.

 

For Tape-In Hair Extensions

All of our orders are processed and fulfilled in the order that they are received. Due to very high demand, our tape-in orders has an extended processing and shipping time. Our tape-in orders usually arrive within 7-14 business days after processing.

 

 How many bundles do I need?

Great question!

For Bundles: How many bundles you need all depends on the desired style. We recommend at least 3 bundles for a traditional sew-in leave out. 3 bundles and a closure for closure installs and minimum 2 bundles and a frontal for frontal installs.

For Tape- Ins: Minimum 2 bundles for full tape-in install. 3 bundles are required for thicker natural hair or when installing lengths 24’ or longer. If you are unsure, feel free to contact us and we’d be happy to help!

 

Does RAW hair require maintenance?

Absolutely! You will care for your raw hair like you care for your real hair. Read our hair care page to learn how you should care for your hair.

 

 

RETURNS & EXCHANGES

Do you offer refunds or exchanges?

Per our policy, we do not offer refunds once an order is placed. Please review your order shipping address, and billing information thoroughly before finalizing your purchase.

 

What if have an issue with my order?

We invest a lot into our quality measures and warehouse management team to make sure you get the right product!

Great customer service is our TOP PRIORITY! If you ever have any issue with the order you received, please contact us immediately and we would be happy to help make things right!